Our Money Back is highly experienced at making successful claims and has compiled all the information you need to make your claim for compensation. We not only tell you how to complain and who to contact, but we explain the reasons behind your actions, the legislation backing you and the action to take if your claim is rejected.

To see if we think you have a possible claim for compensation you need to take our ‘Claim Test’. Each test refers to the specific type of policy or complaint you are looking at and will tell you immediately if we feel you have a claim or not.

When you have purchased your pack you will also receive a ‘Claim Criteria Test’ sheet to determine that your individual claim will be made on your individual circumstances. By applying this criteria to your claim you know your claim is being made on the right basis under the right legislation and will not be ignored.

Our packs contain all the information you need to make your compensation claim in the confidence that you are claiming on the correct basis and under the correct legislation.

We explain the process from start to finish in language that you can understand. Our financial and compensation experts have put together everything you need to take your claim, from your first letter right through to checking that the amount of compensation is correct.

If you do have any difficulties with the claims process, you can rest assured that our experts are available to offer additional advice so if you get stuck dealing with an awkward company or aren’t sure which route is best for you, you can talk to an expert who understands and knows your situation and can give you the best advice possible.

No. We have absolutely no claim on any compensation you receive. We ask for a one-off payment and then you keep 100% of any compensation you receive. Of course, we would love to hear of your success stories so please e-mail these to info@ourmoneyback.com

There are no hidden charges and no extra payments. Our one-off payment provides everything you need to make your claim.

We do offer other services, including a Technical Helpdesk, but this is entirely optional and is only charged if and when you use it. We will very soon be offering a ‘Compensation Checker’ service, which again is completely optional. For a small fee we will check the amount of compensation you have been offered and confirm whether we feel the offer is correct and, if we think that it is insufficient we will inform you on what grounds you should appeal.

Yes, you can find all this information for yourself and there are also a number of consumer organisations that can offer assistance in these situations.

However, finding this information takes time. Here at OurMoneyBack we’ve done all of the hard work for you already.

Most consumer organisations aren’t fully or formally trained on any specific area of financial services. They will understand the basics of making a complaint but will get lost or confused and may offer the wrong advice when the issues become complicated.

With a Our Money Back specialist Claim Pack you get the correct, most up to date information on making your compensation claim and you also get the background and knowledge of the actual legislation covering your complaint.

With an OurMoneyBack claims pack you know you are making a valid claim. If you follow the guidelines and send the correct information at the correct time you can proceed with the knowledge that what you are doing is correct. Some Companies will try and tell you cant make a claim but with OurMoneyBack we will show and tell you that you can and show and tell you the ways in which these Companies must respond.

However if you are still concerned about ‘taking on’ a big financial institution, like a bank or an Insurance Company then you need the help of a Claims Management Company. If you want more assistance through the claims process you can use ourmoneyback.com , who will make your claim on a ‘No-Win, No-Fee’ basis. You pay nothing upfront but pay a percentage of any compensation achieved.

You get the same expert assistance and guidance but without the risk of paying an upfront fee.

Yes, if you have more one than complaint to make, you will receive a 25% discount off all subsequent packs bought at the same time.

To qualify for the discount, all purchases must be made in one transaction. The discount does not extend to the cost of calls to any of our premium rate numbers.

We are continually researching and collating information for new claim packs and new scandals, so we may have the information you require very soon. We also have an ever-expanding directory of websites and places to find information on all sorts of complaints. If you want to know if we are currently working on your complaint, or if you think there is something we should be investigating, please contact us by e-mail at info@ourmoneyback.com

Packs should be delivered within 28 days of your initial order.

Packs are paid for through PayPal. Once you have completed your order, please proceed to the checkout and fill in the PayPal information. On receipt of your order, PayPal will send you a confirmation email.

Yes you can, although our preferred method of payment is through PayPal we can take payment by cheque. Sorry we can’t take cash.

Should you wish to pay for a pack by cheque please send a cheque for £49.99, made payable to ‘OurMoneyBack’ to 19/21 Albion Place, Maidstone, Kent, ME14 5EG. Should you wish to make a multiple purchase please phone 0800 316 30 50 to confirm your discount. Please allow an extra 3 working days for cheque payments to clear.

You can cancel your order within seven working days of receipt of goods should you decide that the packs are not suited to your situation. Please see out Terms section for our full Returns Policy.

Our Money Back is not regulated by the Financial Services Authority to give any form of financial or investment advice. At no point in the claims process do we give any advice as to the suitability of your policies. Should you feel you need financial advise at any point we recommend you seek independent financial advise.